It's like talking to yourself, but less informative and more frustrating.

Alex: Hi, I'm Alex, your continental.com Virtual Expert. Let me know how I can help you by typing in your question below.

You Asked: Hi, we plan on flying with our two kids down to florida. One of them will be a few days under two, but we plan on flying him as a lap child. He's a big kid, so I'm assuming we'll need some kind of proof that he's under two? What would suffice?
Alex: Children over the age of two must have a ticket and occupy their own seat. When booking your flights, be sure to select the correct number of children for each age available on the corresponding reservations page. If you're interested in tickets for infants, lap infants or children traveling alone, please see the links below. View Page
Here's More:
Booking Flights for Unaccompanied Minors
Booking Flights for Infants
Booking Flights for Lap Infants


You Asked: Wow. That doesn't answer my question at all. Are you a real person? Did you even read my question?
Alex: I'm a Virtual Expert for Continental. I'm here to help you find your way around continental.com.

You Asked: So, I guess I'll ask again, We plan on flying with our two kids down to florida. One of them will be a few days under two. He's a big kid, so I'm assuming we'll need some kind of proof of age?
Alex: Children over the age of two must have a ticket and occupy their own seat. When booking your flights, be sure to select the correct number of children for each age available on the corresponding reservations page. If you're interested in tickets for infants, lap infants or children traveling alone, please see the links below. View Page
Here's More:
Booking Flights for Unaccompanied Minors
Booking Flights for Infants
Booking Flights for Lap Infants

You Asked: Proof of age for children under two?
Alex: We want to make your flight as safe and comfortable as possible when traveling with your children. On this page, you will find information about traveling with children under the age of two. View Page
Here's More:
Booking Flights for Infants
Booking Flights for Lap Infants
Traveling with Children

You Asked: The pages you keep giving me do not have the info I need!
Alex: I am not positive that I understand what you are asking, please try rewording your question.

You Asked: That link is NOT USEFUL. I'm asking if you need PROOF OF AGE for an infant under two flying as a LAP CHILD.
Alex: We want to make your flight as safe and comfortable as possible when traveling with your children. On this page, you will find information about traveling with children under the age of two. View Page
Here's More:
Booking Flights for Infants
Booking Flights for Lap Infants
Traveling with Children

You Asked: Can I talk to a human?
Alex: If you would like to contact us, visit this page.

HAHA! Guess what? That page took me back to the "Ask Alex" homepage!